Hicomply Privacy Policy

This privacy policy describes how Hicomply LTD (“Hicomply”) collects, uses, shares and secures the personal information you provide on our Web site www.hicomply.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.  The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Hicomply. We will share your personal information with third parties only in the ways that are described in this Privacy Policy.

Personal Information We Collect and How We Use It

We collect the following personal information from you if you choose to submit it via an online form:

  • Contact Information, such as name, email address, and phone number
  • Demographic Information, such as Industry
  • Product Interest Preferences
  • Credit card and payment information to process transactions with you

We use this information to:

  • Send you requested product or service information
  • Respond to customer service requests
  • Respond to a request for a demonstration of our services
  • Send you product or industry information via marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Engage in certain transactions with you
  • Process certain transactions with you

Hicomply as Service Provider: Collection and Use

Hicomply collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.

 Marketing Communications

If you wish to subscribe to our newsletter(s) or additional marketing communications, we will use your name and email address to send the newsletter to you.  If you no longer wish to receive these communications, you may follow the unsubscribe instructions contained in the emails you receive.

Service Providers

We may share your information with third parties who provide services on our behalf to help with our business activities.  We use other third parties such as an email service provider to send out emails on our behalf and an employment management provider and a credit card processing provider to process payments for certain transactions.  These companies are authorised to use your personal information only as necessary to provide these services to us.

Legal Disclosure

We may disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request and to any other third party with your prior consent to do so.

If Hicomply is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Access to Personal Information

Upon request, Hicomply will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information.  To request this information please contact your account manager or support representative.

If your personal information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by emailing our Customer Support at support@hicomply.com or by contacting us via the postal mail at the contact information listed below.  We will respond to your request for access within 30 days.

Data Retention

Hicomply will retain personal data we process on behalf of our client for as long as needed provide services to our client.  Hicomply will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice

We collect information for our Clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.  If you are a Client and would like to update your account please contact us at support@hicomply.com.  We will respond to your request within 30 business days.

We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access to Data Controlled by our Clients

Hicomply acknowledges that you have the right to access your personal information. Hicomply has no direct relationship with the individuals whose personal data it processes.  An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Hicomply’s Client (the data controller).  If the Client requests Hicomply to remove the data, we will respond to their request within 30 business days.

Log Files

As is true of most websites, we gather certain information automatically.  This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Links to Third Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Hicomply.  If you submit personal information to any of those sites, your information is governed by their privacy policies.  We encourage you to carefully read the privacy policy of any Web site you visit.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements.  With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@hicomply.com.

Public Forums

Our Web site offers publicly accessible blogs or community forums.  You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.  To request removal of your personal information from our blog or community forum, contact us at support@hicomply.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Security

The security of your personal information is important to us.  When you enter sensitive information (such as login credentials) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.  If you have any questions about security on our Web site, you can contact us on support@hicomply.com.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our information practices.  If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.  We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at support@hicomply.com  or via postal mail at Hicomply ltd , Portland House, Belmont Business Park, Durham, DH1 1TW,United Kingdom