October 8, 2025

SOC 2 Type I vs Type II: Which One Do Your Customers Expect

Learn the difference between SOC 2 Type I and Type II, how each assesses your security controls, and why Type II builds customer trust.

By
Zoe Grylls
Zoe Grylls
5 min read
October 8, 2025
Compliance manager reviewing security controls and SOC 2 audit data

If you’re tackling SOC 2 compliance for the first time, it’s easy to get lost in the jargon. Type I, Type II — they sound like small variations, but the difference matters more than you might think.

I see this question a lot: “Do we really need Type II?” And it’s a fair one. Every team balancing customer demands, product deadlines, and audits wants to know where to focus their effort.

The truth? It depends on who you’re selling to, what kind of customer data you handle, and how much your customers need to trust your security controls before they sign on the dotted line.

What is SOC 2?

SOC 2 is all about proving your service organisation has the appropriate controls in place to protect customer data. The framework evaluates how your information security management system (ISMS) manages security controls, risk management, and data processing.

Both SOC 2 Type I and Type II reports are based on the Trust Services Criteria (TSC) — a set of five categories:

  • Security
  • Availability
  • Processing integrity
  • Confidentiality
  • Privacy

These are third-party, industry-recognised control criteria for auditing service organisations. Security is the only mandatory trust services category according to the TSC, and the common criteria align with the 17 principles of the COSO Internal Control Framework.

In other words, this is how organisations demonstrate information security, regulatory compliance, and effective risk management — to auditors, customers, and investors alike.

Type I vs Type II: What’s the Difference?

Here’s the simple version:

  • SOC 2 Type I evaluates your service organisation’s controls at a specific point in time. It shows whether your organisation’s control environment is properly designed to meet the trust service principles.
  • SOC 2 Type II assesses both the design and operating effectiveness of those same controls over a specified period (typically 3–12 months).

That difference is huge. Type I is a snapshot; Type II is the movie.

SOC 2 Type II reports provide more extensive assurance than Type I reports because they assess controls over time rather than at a single date. A SOC 2 Type II audit is conducted across the full audit period, evaluating how your controls are operating effectively day to day — not just whether they look good on paper.

Why Customers Expect SOC 2 Type II

Today’s customers and partners expect evidence, not promises. A SOC 2 Type II report is the independent proof that your security systems, organisation controls, and internal control environment actually work.

Here’s why customers lean toward Type II:

  • Depth of evidence: It verifies operational effectiveness of controls over time, not just on one day.
  • Independent assessment: It’s verified by an independent auditor from a licensed CPA firm, following international standards set by the American Institute of Certified Public Accountants.
  • Assurance of protection: It shows your organisation can protect customer data, avoid data breaches, and respond effectively to security incidents.
  • Confidence and growth: Organisations that have a SOC 2 Type II report are more likely to attract customers and investments due to their demonstrated commitment to data protection.
  • Recovery and reassurance: For companies that have suffered data breaches in the past, a SOC 2 Type II report is a tangible sign of renewed commitment to strong security best practices.

A SOC 2 Type II report also helps build trust among stakeholders by demonstrating your commitment to information security, risk management, and quality assurance.

When SOC 2 Type I Still Works

Type I still has its place — particularly for younger or fast-growing organisations.

It’s often the right choice if you:

  • Need to show progress to investors or customers quickly.
  • Want a lighter audit while you prepare for the longer Type II process.
  • Are conducting a readiness assessment to identify control gaps before a full Type II.

Think of it as a gap analysis in disguise: it highlights weaknesses before you’re formally tested over a longer period.

But realistically, a Type I report is the starting line. For most cloud service providers, third-party vendors, and larger organisations handling financial data or confidential data, SOC 2 Type II is the finish line.

SOC 2 Type II: The Gold Standard

A SOC 2 Type II audit digs deeper into your service organisation relevant systems — your data centres, system processing, security principle controls, and disaster recovery plans. It measures how your service organisation’s controls are working across the entire specified period.

Here’s what auditors will look for:

  • System description: A full overview of your systems, data flows, and organisation’s control environment.
  • Management assertion: Your company’s statement about the scope and accuracy of the controls being tested.
  • Independent assessment: Conducted by certified public accountants or auditors trained in SOC frameworks.
  • Testing results: Detailed findings on whether your controls operated as expected — including access controls, intrusion detection, physical access controls, and disaster recovery processes.
  • Final report: Summarising the results of control testing and the auditor’s opinion on design and operating effectiveness.

The audit process typically takes 3–12 months and requires thorough evidence, consistent monitoring, and coordination across teams. It’s a heavier lift than Type I, but it delivers far more assurance and credibility.

Why It’s Worth the Effort

Preparing for a SOC 2 Type II audit requires more time, coordination, and evidence than a Type I — but it’s also a chance to strengthen your overall information security management system.

Through the process, you’ll likely:

  • Identify weak spots in your internal control environment.
  • Improve your security systems and operational effectiveness.
  • Streamline your vendor management for service providers and cloud computing vendors.
  • Build resilience through stronger disaster recovery plans and necessary controls.

The end result? An independent assessment that proves your organisation can protect sensitive data and maintain compliance with regulatory requirements — all while building a stronger, more repeatable control framework.

How to Prepare for a SOC 2 Type II Audit

If your goal is to achieve SOC 2 Type II without the chaos, start with these practical steps:

  1. Run a gap analysis. Identify weaknesses before the auditor does.
  2. Conduct a risk assessment. Evaluate potential threats to system resources, data processing, and cloud services.
  3. Perform a readiness assessment. Test your controls and evidence in advance.
  4. Review your access controls. Include logical, administrative, and physical access controls.
  5. Train your teams. Everyone plays a part in protecting sensitive information.
  6. Document everything. The audit process depends on verifiable evidence.

The Business Impact of SOC 2 Type II

SOC 2 isn’t just a security exercise; it’s a business enabler.

  • It builds trust with customers and partners.
  • Demonstrates strong internal controls and organisation controls to investors.
  • Strengthens data security across your entire infrastructure.
  • Helps prevent future data breaches and security gaps.
  • Provides a competitive advantage when bidding for enterprise contracts.

Ultimately, SOC 2 Type II compliance proves that your service organisation operates with integrity, confidentiality, and privacy — not just in theory, but in daily practice.

FAQs: SOC 2 Type I vs Type II

Q: How long does a SOC 2 Type II audit take?
Typically 3–12 months, depending on the number of systems and controls in scope.

Q: Who performs the audit?
A licensed CPA firm — an independent auditor following the international standard from the American Institute for SOC reporting.

Q: Do we need both Type I and Type II?
Not necessarily. Many organisations start with Type I for immediate proof, then progress to Type II for ongoing assurance.

Q: What’s included in the final report?
A detailed system description, management assertion, test results, and the auditor’s opinion on design and operating effectiveness of controls.

Final Word: Start with Type I, Plan for Type II

If you’re just beginning your SOC journey, a Type I report can give you momentum. But if your customers, partners, or investors expect consistent proof that you’re managing sensitive information responsibly — SOC 2 Type II is non-negotiable.

Yes, it’s more effort. But it’s also more assurance, more trust, and more opportunity.

In the end, Type I says you built the right locks. Type II proves they’re locked, checked, and working — every day.

Ready to Make SOC 2 Manageable?

With the right approach — and the right tools — SOC 2 doesn’t have to drain your time or your team’s sanity.

On the Hicomply platform, you can:

  • Build SOC 2-ready policies and procedures in minutes using editable templates.
  • Automatically generate and track risk assessments.
  • Keep evidence, documentation, and tasks up to date — automatically.
  • Upload and store your final SOC 2 report right in the platform.

With Hicomply (and our customer success team on hand), you’ll achieve SOC 2 compliance in half the time — and with far fewer headaches.

Ready to say hi to automation, convenience, and new customers? Book a demo with the Hicomply team today.

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