Freshservice is a cloud-based IT service management (ITSM) software that helps organizations streamline their IT operations. It provides a variety of tools and features to manage IT-related tasks such as ticketing, asset management, change management, problem management, and service catalog.
With Freshservice, businesses can centralize their IT service requests and automate workflows, improving efficiency and reducing response times. The software also offers customizable self-service portals and knowledge bases, empowering end-users to find answers to their questions and troubleshoot their own issues.
Freshservice also provides analytics and reporting features, enabling businesses to track metrics such as ticket volume, resolution time, and customer satisfaction, and make data-driven decisions to improve their IT service delivery.
Overall, Freshservice aims to simplify IT operations and improve the overall IT experience for both IT teams and end-users.
