Help Scout is a customer service software that provides businesses with tools to manage customer support requests across various communication channels. It enables teams to manage emails, chat, social media, phone, and more, all from a single platform.

With Help Scout, businesses can create a shared inbox for their customer support team to manage customer conversations, collaborate on replies, and track customer satisfaction. The platform also includes features like automation, canned responses, and knowledge base management to help teams respond quickly and consistently to customer inquiries.

In addition to its core customer support features, Help Scout offers customer feedback tools that allow businesses to measure customer satisfaction and gather insights on how to improve their customer service. The platform integrates with a wide range of business tools, such as CRM and e-commerce platforms, to provide a more comprehensive view of customer interactions.

Overall, Help Scout helps businesses provide better customer support experiences by streamlining customer communication, automating repetitive tasks, and providing actionable insights into customer feedback.

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Risk Management

Compliance Reporting

Policy Management

Incident Management

Audits and Assessments

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Risk Management

Identify, assess, and mitigate security risks with an integrated risk register.Hicomply’s automated risk management software maps controls across ISO 27001, SOC 2, and NIST frameworks — helping teams track risk treatment plans, assign ownership, and monitor real-time compliance status.Build a resilient ISMS that reduces audit findings and demonstrates continuous improvement.

Compliance Reporting

Generate instant, audit-ready compliance reports across multiple frameworks — from ISO 27001 and SOC 2 to GDPR, DORA, and NHS DSPT.Automated evidence collection and built-in dashboards provide a single source of truth for your compliance posture, saving weeks of manual work during audits.

Policy Management

Centralise, version, and publish all your information security policies in one place.Hicomply automates approvals, reminders, and distribution, ensuring your ISMS documentation stays current and aligned with frameworks like ISO 42001 and NIST CSF.Say goodbye to outdated PDFs — manage policies dynamically and maintain full traceability.

Incident Management

Capture, investigate, and resolve security incidents with structured workflows and automated evidence trails.Hicomply integrates with ticketing tools like Jira, Zendesk, and Azure DevOps to streamline incident response and link findings to risk and control updates — a key step for SOC 2 Type II readiness.

Audits and Assessments

Simplify internal and external audit preparation with built-in audit templates and automated task assignments.
Hicomply’s audit management platform aligns with ISO 27001, ISO 9001, and ISO 14001, giving teams a clear overview of control effectiveness, audit evidence, and corrective actions — all from one dashboard.