Help Scout is a customer service software that provides businesses with tools to manage customer support requests across various communication channels. It enables teams to manage emails, chat, social media, phone, and more, all from a single platform.
With Help Scout, businesses can create a shared inbox for their customer support team to manage customer conversations, collaborate on replies, and track customer satisfaction. The platform also includes features like automation, canned responses, and knowledge base management to help teams respond quickly and consistently to customer inquiries.
In addition to its core customer support features, Help Scout offers customer feedback tools that allow businesses to measure customer satisfaction and gather insights on how to improve their customer service. The platform integrates with a wide range of business tools, such as CRM and e-commerce platforms, to provide a more comprehensive view of customer interactions.
Overall, Help Scout helps businesses provide better customer support experiences by streamlining customer communication, automating repetitive tasks, and providing actionable insights into customer feedback.