Salesforce Service Cloud is a customer service and support platform that helps businesses manage and improve their customer interactions. It is a cloud-based solution that allows businesses to provide seamless and personalised customer service across multiple channels, including phone, email, chat, social media, and self-service portals.

Some of the key features of Salesforce Service Cloud include:

Case management: Allows businesses to track and manage customer issues and inquiries from multiple channels in one place.
Knowledge management: Helps businesses create and manage a knowledge base of frequently asked questions and solutions to common issues.
Multi-channel support: Provides a unified platform for businesses to manage customer interactions across multiple channels.
Service analytics: Allows businesses to track and analyse customer service metrics to improve their service delivery and customer satisfaction.
Collaboration and automation: Enables teams to collaborate and automate routine tasks to improve efficiency and productivity.

Overall, Salesforce Service Cloud helps businesses to streamline their customer service operations and improve customer satisfaction and loyalty.

‍

Risk Management

Compliance Reporting

Policy Management

Incident Management

Audits and Assessments

Ready to Take Control of Your Privacy Compliance?

See how Hicomply can accelerate your path to CAF compliance in a 15-minute demo.

Risk Management

Identify, assess, and mitigate security risks with an integrated risk register.Hicomply’s automated risk management software maps controls across ISO 27001, SOC 2, and NIST frameworks — helping teams track risk treatment plans, assign ownership, and monitor real-time compliance status.Build a resilient ISMS that reduces audit findings and demonstrates continuous improvement.

Compliance Reporting

Generate instant, audit-ready compliance reports across multiple frameworks — from ISO 27001 and SOC 2 to GDPR, DORA, and NHS DSPT.Automated evidence collection and built-in dashboards provide a single source of truth for your compliance posture, saving weeks of manual work during audits.

Policy Management

Centralise, version, and publish all your information security policies in one place.Hicomply automates approvals, reminders, and distribution, ensuring your ISMS documentation stays current and aligned with frameworks like ISO 42001 and NIST CSF.Say goodbye to outdated PDFs — manage policies dynamically and maintain full traceability.

Incident Management

Capture, investigate, and resolve security incidents with structured workflows and automated evidence trails.Hicomply integrates with ticketing tools like Jira, Zendesk, and Azure DevOps to streamline incident response and link findings to risk and control updates — a key step for SOC 2 Type II readiness.

Audits and Assessments

Simplify internal and external audit preparation with built-in audit templates and automated task assignments.
Hicomply’s audit management platform aligns with ISO 27001, ISO 9001, and ISO 14001, giving teams a clear overview of control effectiveness, audit evidence, and corrective actions — all from one dashboard.