ServiceNow is a cloud-based platform that provides enterprise IT service management (ITSM) software solutions to businesses. The company's primary focus is on providing tools and services that automate and streamline IT operations, making it easier for businesses to manage their IT infrastructure and deliver services to their customers.
Some of the key areas where ServiceNow operates include:
- IT Service Management: ServiceNow provides a comprehensive ITSM platform that helps businesses manage IT processes, services, and assets.
- IT Operations Management: ServiceNow helps businesses manage their IT infrastructure and operations, including monitoring, event management, and cloud management.
- IT Business Management: ServiceNow provides tools to help businesses align their IT strategy with their overall business strategy, including portfolio management, project management, and financial management.
- Customer Service Management: ServiceNow helps businesses manage their customer service operations, including case management, self-service, and customer engagement.
- HR Service Delivery: ServiceNow provides a platform for businesses to manage their human resources operations, including onboarding, benefits administration, and employee service delivery.
Overall, ServiceNow operates in a wide range of industries and helps businesses automate and streamline their IT operations, customer service, and human resources management.