Zendesk is a cloud-based customer service and engagement platform designed to help businesses improve their customer support operations. It is a platform that allows businesses to manage and support customer inquiries and interactions across multiple channels, including email, chat, social media, and phone.

Some of the key features of Zendesk include:

Ticket management: Allows businesses to manage and track customer inquiries and issues in a centralised location.
Multi-channel support: Provides a unified platform for businesses to manage customer interactions across multiple channels.
Self-service support: Enables customers to find answers to common questions and issues through a self-service knowledge base.
Collaboration and automation: Allows teams to collaborate on customer issues, automate routine tasks, and streamline workflows.
Reporting and analytics: Provides insights into customer support performance and customer satisfaction through customisable reports and analytics.

Overall, Zendesk helps businesses to provide better customer support, improve customer satisfaction, and increase customer loyalty by providing a centralised platform for customer interactions and support.

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Risk Management

Compliance Reporting

Policy Management

Incident Management

Audits and Assessments

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Risk Management

Identify, assess, and mitigate security risks with an integrated risk register.Hicomply’s automated risk management software maps controls across ISO 27001, SOC 2, and NIST frameworks — helping teams track risk treatment plans, assign ownership, and monitor real-time compliance status.Build a resilient ISMS that reduces audit findings and demonstrates continuous improvement.

Compliance Reporting

Generate instant, audit-ready compliance reports across multiple frameworks — from ISO 27001 and SOC 2 to GDPR, DORA, and NHS DSPT.Automated evidence collection and built-in dashboards provide a single source of truth for your compliance posture, saving weeks of manual work during audits.

Policy Management

Centralise, version, and publish all your information security policies in one place.Hicomply automates approvals, reminders, and distribution, ensuring your ISMS documentation stays current and aligned with frameworks like ISO 42001 and NIST CSF.Say goodbye to outdated PDFs — manage policies dynamically and maintain full traceability.

Incident Management

Capture, investigate, and resolve security incidents with structured workflows and automated evidence trails.Hicomply integrates with ticketing tools like Jira, Zendesk, and Azure DevOps to streamline incident response and link findings to risk and control updates — a key step for SOC 2 Type II readiness.

Audits and Assessments

Simplify internal and external audit preparation with built-in audit templates and automated task assignments.
Hicomply’s audit management platform aligns with ISO 27001, ISO 9001, and ISO 14001, giving teams a clear overview of control effectiveness, audit evidence, and corrective actions — all from one dashboard.