Zoho Desk is an online customer service help desk software for happier customers, empowered agents, and healthier businesses
Zoho Desk is a cloud-based customer service and support software developed by Zoho Corporation, a software development company based in India. It provides a unified platform for businesses to manage customer support requests across multiple channels, including email, phone, chat, social media, and self-service portals.
Here are some of the things that Zoho Desk can do:
- Ticket Management: Zoho Desk provides a centralized platform for businesses to manage customer support requests from multiple channels, including email, phone, chat, social media, and self-service portals. It allows businesses to organize, prioritize, and assign support requests to the appropriate team members.
- Self-Service Portals: Zoho Desk provides self-service portals for customers to access frequently asked questions (FAQs), knowledge base articles, and other resources to help them resolve issues on their own.
- Collaboration: Zoho Desk provides collaboration tools to help team members communicate and collaborate on support requests. It allows team members to leave notes, comment on tickets, and share information to help resolve support requests quickly and efficiently.
- Reporting and Analytics: Zoho Desk provides reporting and analytics tools to help businesses track key metrics such as ticket volume, response time, resolution time, and customer satisfaction. It allows businesses to identify trends, monitor performance, and make data-driven decisions to improve customer support.
- Integration: Zoho Desk integrates with a wide range of third-party applications, including CRM systems, e-commerce platforms, social media, and more. This allows businesses to streamline workflows and automate processes to improve efficiency and productivity.
Overall, Zoho Desk is a comprehensive customer service and support software that provides businesses with a unified platform to manage customer support requests across multiple channels. With its self-service portals, collaboration tools, and reporting and analytics features, businesses can improve the efficiency and effectiveness of their customer support operations and enhance the overall customer experience.