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Getting you up and running in half the time

Our team of customer success managers, information security experts and partners will support you from day 1 through to certification and beyond.

We wrap customer success and training into our Hicomply Compliance Guide™ which is included in your subscription costs so there are no hidden extras. The automation built into our software does the rest of the heavy lifting, getting our customers ready for internal audits in a fraction of the time normally taken.

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With you, from day one

Introduction to your Customer Success Manager (CSM)

Hicomply Compliance Guide™ setup

Top to bottom tour of the platform

Begin scoping, your goals captured and action plan created

Introduce the knowledge base

Work through the Hicomply Compliance Guide™

“6 step Onboarding Plan” timeline; typically over four sessions

Unlimited CSM online training

Knowledge base videos & content supports the platform in detail

Referrals to certified Hicomply infosec consultant partners if additional support is required

Support desk available 9am-5pm

Access to online knowledge base with know how guides and checklists

In depth platform videos & learning materials

Online community

Feedback sessions to gather new feature requests

Online training sessions for new features

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Providing everything you need

You can find answers to your questions 24/7 in our product Knowledge Base, which includes tutorials, videos, best practices, and product release notes.

On top of this our Support Team is also available during core hours for workspace user support.

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