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Getting you up and running in half the time

Our team of customer success managers, information security experts and partners will support you from day 1 through to certification and beyond.

We wrap customer success and training into our Hicomply Compliance Guide™ which is included in your subscription costs so there are no hidden extras. The automation built into our software does the rest of the heavy lifting, getting our customers ready for internal audits in a fraction of the time normally taken.

Full onboarding

Unlimited online sessions will be organised to get you up and running. This is included in your subscription fee.

We will take you through our ISMS methodology, software setup, administration and how to optimise each area of your workspace to ensure audit readiness.

Hicomply Compliance Guide™

Essential 1-2-1 guidance from our experts to get you certified covering: ISMS setup, assets, documents and risk assessment and more.

Your Customer Success Manager

Every customer has free and unlimited access to a customer success manager (CSM) who's focus is to successfully onboard you.

Software Set-up

We guide you through the software & how to set it up to suit your business objectives. This typically takes 4-5 onboarding sessions.

Action plan

We work with you to create an task action plan through to certification covering for example: tasks, assets, risks, policies, procedures, controls & audits.

Hicomply flowchart Hicomply blue squiggle

Correct your security posture in weeks

We will give you the confidence, support, guidance, and best-practice knowledge to help you achieve your information security project objectives.

View a Demo

Through our growing global Partner Network we can also connect you with 3rd party support you may need such as industry leading information security consultants and certification bodies.

With you, from day one

ISMS strategy meeting Onboarding Support

Introduction to your Customer Success Manager (CSM)

Hicomply Compliance Guide™ setup

Top to bottom tour of the platform

Begin scoping, your goals captured and action plan created

Introduce the knowledge base

Work through the Hicomply Compliance Guide™

“6 step Onboarding Plan” timeline; typically over four sessions

Unlimited CSM online training

Knowledge base videos & content supports the platform in detail

Referrals to certified Hicomply infosec consultant partners if additional support is required

Support desk available 9am-5pm

Access to online knowledge base with know how guides and checklists

In depth platform videos & learning materials

Online community

Feedback sessions to gather new feature requests

Online training sessions for new features

Providing everything you need

You can find answers to your questions 24/7 in our product Knowledge Base, which includes tutorials, videos, best practices, and product release notes.

On top of this our Support Team is also available during core hours for workspace user support.

Resources Hub