Getting you up and running in half the time
Our team of customer success managers, information security experts and partners will support you from day 1 through to certification and beyond.
We wrap customer success and training into our Hicomply Compliance Guide™ which is included in your subscription costs so there are no hidden extras. The automation built into our software does the rest of the heavy lifting, getting our customers ready for internal audits in a fraction of the time normally taken.
Unlimited online sessions will be organised to get you up and running. This is included in your subscription fee.
We will take you through our ISMS methodology, software setup, administration and how to optimise each area of your workspace to ensure audit readiness.
Hicomply Compliance Guide™
Essential 1-2-1 guidance from our experts to get you certified covering: ISMS setup, assets, documents and risk assessment and more.
Your Customer Success Manager
Every customer has free and unlimited access to a customer success manager (CSM) who's focus is to successfully onboard you.
We guide you through the software & how to set it up to suit your business objectives. This typically takes 4-5 onboarding sessions.
We work with you to create an task action plan through to certification covering for example: tasks, assets, risks, policies, procedures, controls & audits.
Correct your security posture in weeks
We will give you the confidence, support, guidance, and best-practice knowledge to help you achieve your information security project objectives.
Through our growing global Partner Network we can also connect you with 3rd party support you may need such as industry leading information security consultants and certification bodies.
With you, from day one
Introduction to your Customer Success Manager (CSM)
Hicomply Compliance Guide™ setup
Top to bottom tour of the platform
Begin scoping, your goals captured and action plan created
Introduce the knowledge base
Work through the Hicomply Compliance Guide™
“6 step Onboarding Plan” timeline; typically over four sessions
Unlimited CSM online training
Knowledge base videos & content supports the platform in detail
Referrals to certified Hicomply infosec consultant partners if additional support is required
Support desk available 9am-5pm
Access to online knowledge base with know how guides and checklists
In depth platform videos & learning materials
Feedback sessions to gather new feature requests
Online training sessions for new features