b2b.store Case Study

b2b.store transforms security with Hicomply, achieving ISO 27001 certification

“The real benefit of Hicomply, as far as I'm concerned, is twofold: the software and the personnel. It’s an all-encompassing tool that consolidated everything and enabled us to deliver on our commitments with confidence.”
– CEO, b2b.store

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Overview

b2b.store is a SaaS eCommerce platform offering a white-label solution specifically designed for wholesalers, distributors, and manufacturers. The platform includes comprehensive features such as unlimited products, ERP integration, and custom pricing capabilities, driving efficiency and profitability. With monthly updates and world-class support, b2b.store ensures seamless operations for clients. Addressing stringent security demands and compliance requirements, the platform leverages the WhatsApp Business API to enhance engagement while managing sensitive data securely. As the company’s enterprise client base grew to include some of the UK’s largest retailers, b2b.store faced increasing pressure to strengthen its information security posture to maintain trust and unlock new opportunities.

In 2024, b2b.store partnered with Hicomply to achieve ISO 27001 certification, ensuring robust information security practices to meet client demands and support the management of high volumes of sensitive personal data.

The Challenge

As b2b.store expanded its operations and engaged with enterprise clients, the company faced a rapidly evolving security landscape. One pivotal client engagement required managing over a quarter of a million personal mobile numbers, necessitating a proactive approach to data protection and compliance.

To meet the requirements of a large UK retailer, b2b.store committed to achieving ISO 27001 accreditation by December 2024. The leadership team recognised that traditional methods, including spreadsheets and ad hoc policies, were insufficient to meet this tight deadline.

“Without a shadow of a doubt, we would never have made the deadline had we not worked with Hicomply.” – CEO, b2b.store

The Solution

Hicomply’s fully automated platform and expert support provided a comprehensive solution to streamline the certification process. Key benefits included:

• All-in-One ISMS Management: Hicomply consolidated policies, procedures, risk assessments, and audits into a single, user-friendly platform.
• Efficiency Gains: Pre-built templates and automated workflows accelerated compliance tasks, reducing manual effort by up to 50% compared to traditional methods.
• Expert Guidance: Hicomply’s Customer Success team provided hands-on support, ensuring seamless onboarding and addressing challenges throughout the certification journey.
• Scalability: The platform’s configurability laid the groundwork for future certifications and compliance needs.

The Outcome

b2b.store successfully achieved ISO 27001 certification in December 2024, meeting its commitment to the UK retailer and enhancing its enterprise credibility.

“The accreditation has become a central pillar of our sales narrative. It’s given us huge credibility with prospective clients and helped us re-engage with comparably large retailers we had been in discussions with historically.”  – CEO, b2b.store

Key results included:

• Client Confidence: Certification reinforced trust among existing and prospective clients, directly influencing sales conversations.
• Improved Processes: Streamlined ISMS management reduced administrative burden and fostered a culture of security accountability.
• Business Growth: ISO 27001 certification positioned b2b.store as a competitive player in enterprise sales, unlocking new opportunities and accelerating growth.

Why Hicomply?

• Ease of Use: “The simplicity of having everything in one place was a game-changer for us.”
• Expert Support: “Hicomply’s team was incredibly responsive and guided us every step of the way.”
• Time Savings: Hicomply’s automation and templates dramatically reduced the time required to achieve compliance.

Conclusion

Looking to accelerate your compliance journey? Discover how Hicomply can simplify ISO 27001 certification for your business.

With Hicomply, b2b.store transformed its approach to information security, achieving ISO 27001 certification and solidifying its position as a trusted partner to enterprise clients. The accreditation not only fulfilled immediate client requirements but also established a robust foundation for future compliance and business growth.