March 25, 2024

Paradox Case Study

See how Paradox maintained ISO 27001 certification effortlessly with Hicomply and build customer confidence. Read the full case study here.

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Success story: Paradox build customer confidence by maintaining ISO 27001 compliance with Hicomply

“Hicomply has allowed a small team of fewer than 20 employees to sail through the process whilst continuing day-to-day operations”

– Chris Stoddard, Technical Consultant, Paradox IT

Paradox IT delivers technology driven solutions to both the private and public sectors across the UK and Europe. The company partners primarily with security installers and M&E contractors to deliver a fully wrapped solution to end customers.

The review

“The Hicomply platform allows us to easily manage changes to documents and version control, whilst providing us with all the templates we could ever need. It has already proved its worth in allowing us to migrate to ISO 27001:2022, which would have taken substantially longer without the help of Hicomply.

“Our auditor also found the software easy to navigate and it meant we didn’t need to sit through the audit finding files and wasting time.”

Why does your organisation need ISO 27001?

“We have several reasons for requiring ISO 27001, including: increasing customer confidence in protecting their PII; allowing us to apply for tenders; improving office security and having good policies in place to ensure safe working and handling data.”

How did you manage ISO 27001 previously?

“This was managed using Excel and Word files stored in Microsoft OneDrive. This was very hard to manage and inefficient.”

Why did you choose Hicomply?

“Hicomply – particularly Dylan and Laura – filled us with confidence that we could migrate to the new ISO 27001 standard before our end-of-year audit. We managed to pass and with very few issues.”

How have you found the customer service you have received?

“The team (Laura mainly) have been nothing but exemplary – nothing has been too much trouble and we have been working closely through the audit process. Laura has filled me with confidence throughout the process. Any questions I’ve had, she’s had the answer for.

“We have regular meetings and if I ever needed an extra session to go over some functionality of ISO 27001, Laura and the team were happy to help.”

Risk Management

Compliance Reporting

Policy Management

Incident Management

Audits and Assessments

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Risk Management

Identify, assess, and mitigate security risks with an integrated risk register.Hicomply’s automated risk management software maps controls across ISO 27001, SOC 2, and NIST frameworks — helping teams track risk treatment plans, assign ownership, and monitor real-time compliance status.Build a resilient ISMS that reduces audit findings and demonstrates continuous improvement.

Compliance Reporting

Generate instant, audit-ready compliance reports across multiple frameworks — from ISO 27001 and SOC 2 to GDPR, DORA, and NHS DSPT.Automated evidence collection and built-in dashboards provide a single source of truth for your compliance posture, saving weeks of manual work during audits.

Policy Management

Centralise, version, and publish all your information security policies in one place.Hicomply automates approvals, reminders, and distribution, ensuring your ISMS documentation stays current and aligned with frameworks like ISO 42001 and NIST CSF.Say goodbye to outdated PDFs — manage policies dynamically and maintain full traceability.

Incident Management

Capture, investigate, and resolve security incidents with structured workflows and automated evidence trails.Hicomply integrates with ticketing tools like Jira, Zendesk, and Azure DevOps to streamline incident response and link findings to risk and control updates — a key step for SOC 2 Type II readiness.

Audits and Assessments

Simplify internal and external audit preparation with built-in audit templates and automated task assignments.
Hicomply’s audit management platform aligns with ISO 27001, ISO 9001, and ISO 14001, giving teams a clear overview of control effectiveness, audit evidence, and corrective actions — all from one dashboard.